Sprint Motorola Q Review/Issues: Updated!

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So here is the low down situation and my review of my new phone the Motorola Q with Sprint PCS. My previous phone was the T-Mobile V360. I had a 1000 min plan with 300 text messages and unlimited mobile to mobile. It served it’s purpose but I was never really happy with this phone. I had a 1 year contract and my main gripes were just coverage with the phone. GSM the network T-Mobile and Cingular use. In the Pipo Pad I got 0 bars of service with T-Mobile. My old place I could get between 1 and 2 bars and it was just bad most of the time. T-Mobile wanted to keep me as a customer by sending me a new phone the T-Mobile DASH as a replacement and let me try it out. I was like screw that so I ordered the Motorola Q for Sprint PCS. $100 good deal for me. I have 1250 mins Unlimited Nights and Weekends at 7pm and Unlimited Text and Data for $60 a month.

Enough background here is my problem.

My phone has been working everywhere that I go. Except on the S Curves but I have never known a phone to work on that part of Columbia ever. Verizon, Sprint, T-Mobile and everyone else. That part of road is like Cell Phone Fuck you In the ass zone.

But anyways my Condo I get 5 bars of service with my “Q” up until about a week ago. I have had the phone since March 9th. I stopped being able to place calls with full service at my home. Nothing has changed in the structure. No new building around me. My current roommate at the moment he has a Sprint PCS RAZR He has full service and can make calls just fine. My phone can still connect to the internet and I can check my e-mail from my phone. Not text messages though. I can get on facebook mobile and gMail and send out notes to my hearts delight. But making a phone call out of the question. I downloaded Skype to my phone and I can make a call over that. But it’s generally a bit choppy and delayed so I try to avoid that. I will use my laptop and Skype to call at the moment if necessary.

So I have been calling Sprint contstantly and since this is a new phone they have not seen any issues thus far like this. The Tech people said the biggest problem they have are with people trying to get Vista and their phone to sync. Most people should just Read The Fucking Manual but eh that is to much for most. If you are calling a Tech Support center without reading the manual because you didn’t want to. Well generally they are going to laugh at you. Mock you when you are off the phone and talk about how much of a moron you are over coffee.

So with the tech people I have restarted my phone 87 times. Taken out the battery 42 times. Did a Hard Reset 4 times. Had my entire account reset twice. Out of the entire ordeal I got my first month of service free. With activation and phone porting that was well over a $100 discount.

I just want my phone to work in my Condo. What is really bizarre as well is that I can walk 2 blocks down the street. Phone works great! I come home It drops out of the EVDO and into 1x but I don’t lose the call. But if I hang up no more phone calls.

So I hope Sprint can either fix the situation or just send me a new phone. This is just getting to be way to annoying. Anyways let me climb off the soapbox.

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Update: Well last Friday I get a phone call from the engineers at lovely sprint. Turns out they were researching the problem at my former address not my new one. So this was like icing on the cake of a pretty shitty day last friday. The lovely tech woman called me back Friday afternoon. She has an Indian accent but easy to understand and most accents are hot and this was working for me. I can’t get mad at you. You sound to good.  So I just asked if I could just get a new phone. She says sure we can do that. Ahh a week of battles simplified with the request of a new phone.  So I have a new phone and I can now make phone calls while at home. World is saved give me a ring and I will bombard you with deep voiced happiness. Cheers.

No Comments

  1. Jon
    // Reply

    “my main gripes were just coverage with the phone. GSM the network T-Mobile and Cingular use.”

    I probably mentioned before that although T-Mobile and Cingular both use GSM, T-Mobile does not use the Cingular network. You can’t really compare the smallest nationwide network to the largest digital network 😛

  2. Jon
    // Reply

    “my main gripes were just coverage with the phone. GSM the network T-Mobile and Cingular use.”

    I probably mentioned before that although T-Mobile and Cingular both use GSM, T-Mobile does not use the Cingular network. You can’t really compare the smallest nationwide network to the largest digital network 😛

  3. leslie
    // Reply

    i love your phone. 5 times out of 10 that i call you, you are on the other end of it. thats enough to make me smile 🙂

  4. leslie
    // Reply

    i love your phone. 5 times out of 10 that i call you, you are on the other end of it. thats enough to make me smile 🙂


  5. // Reply

    OK, this is going to sound strange, but do you have any neon in your apartment? For example, my friend gave me a neon martini light for my birthday one year and not only did it mess up my cell phone service, but it would randomly change the channel on my TV! Anyway, just a possibility–


  6. // Reply

    OK, this is going to sound strange, but do you have any neon in your apartment? For example, my friend gave me a neon martini light for my birthday one year and not only did it mess up my cell phone service, but it would randomly change the channel on my TV! Anyway, just a possibility–


  7. // Reply

    I can’t say we have any Neon. The Microwave is not running. We have WiFi 802.11 but that has never been an issue before.

    I can’t figure out why it worked and then why it stopped. I am told it’s an issue with the Cell Phone hitting that tower and how Data and Voice operate on different channels.

    Sprint called me today said that my previous address had issues. So they escalated my case to my previous address and not my new address.

    I was not really thrilled about this. So they are getting a phone call at 4pm and hell will be raised upon them and I will strike down upon thee with great vengeance and furious anger those who would attempt to poison and destroy my brothers. And you will know my name is the Lord when I lay my vengeance upon thee.

    Sorry Pulp Fiction Moment. =)


  8. // Reply

    I can’t say we have any Neon. The Microwave is not running. We have WiFi 802.11 but that has never been an issue before.

    I can’t figure out why it worked and then why it stopped. I am told it’s an issue with the Cell Phone hitting that tower and how Data and Voice operate on different channels.

    Sprint called me today said that my previous address had issues. So they escalated my case to my previous address and not my new address.

    I was not really thrilled about this. So they are getting a phone call at 4pm and hell will be raised upon them and I will strike down upon thee with great vengeance and furious anger those who would attempt to poison and destroy my brothers. And you will know my name is the Lord when I lay my vengeance upon thee.

    Sorry Pulp Fiction Moment. =)


  9. // Reply

    Absolutely nothing to do with this topic lol Just ran across your old blog about E3 and our names lol figured I would say Hello 🙂


  10. // Reply

    Absolutely nothing to do with this topic lol Just ran across your old blog about E3 and our names lol figured I would say Hello 🙂

  11. Jen
    // Reply

    Random thing with the cell phone. But yeah join the club. Mine has started doing that during evening hours only on the far north side of town. Just incessant banter from it going on and off the network. But like you can’t make calls or send/receive text messages, but if I want to use my lame internet connection I can get online. Figure that out.

    I blame it on the place I live though, it sucks. 😀

    So yeah good luck with that phone thing. I say you demand a different phone.

  12. Jen
    // Reply

    Random thing with the cell phone. But yeah join the club. Mine has started doing that during evening hours only on the far north side of town. Just incessant banter from it going on and off the network. But like you can’t make calls or send/receive text messages, but if I want to use my lame internet connection I can get online. Figure that out.

    I blame it on the place I live though, it sucks. 😀

    So yeah good luck with that phone thing. I say you demand a different phone.

  13. Jayme
    // Reply

    YAY! I’m so glad to hear/read that you’re phone is fixed! I hope all is well.

  14. Jayme
    // Reply

    YAY! I’m so glad to hear/read that you’re phone is fixed! I hope all is well.

  15. Leah
    // Reply

    I know I’m a little late in commenting on this situation…but CHEERS to wasting what–two weeks–just to walk down to the Sprint Store and get a brand new phone that works perfectly! 😉

  16. Leah
    // Reply

    I know I’m a little late in commenting on this situation…but CHEERS to wasting what–two weeks–just to walk down to the Sprint Store and get a brand new phone that works perfectly! 😉

  17. joe
    // Reply

    “The Tech people said the biggest problem they have are with people trying to get Vista and their phone to sync. Most people should just Read The Fucking Manual but eh that is to much for most. If you are calling a Tech Support center without reading the manual because you didnt want to. Well generally they are going to laugh at you. Mock you when you are off the phone and talk about how much of a moron you are over coffee.”

    It wasn’t the only place in your review where you used ‘to’ when you were actually saying ‘too’, but I found it especially funny/ironic in this paragraph where you were calling these other people idiots not once, but twice.

    Other than that, it was a well written and interesting review. I guess I could do without the foul language, but that’s just me. If you can’t think of any other way of expressing yourself, then maybe that is all you’re left with. And I’m sure I’m in the minority in being offended by (especially unnecessary) foul language anyway, so I’ll shut up now.

  18. joe
    // Reply

    “The Tech people said the biggest problem they have are with people trying to get Vista and their phone to sync. Most people should just Read The Fucking Manual but eh that is to much for most. If you are calling a Tech Support center without reading the manual because you didnt want to. Well generally they are going to laugh at you. Mock you when you are off the phone and talk about how much of a moron you are over coffee.”

    It wasn’t the only place in your review where you used ‘to’ when you were actually saying ‘too’, but I found it especially funny/ironic in this paragraph where you were calling these other people idiots not once, but twice.

    Other than that, it was a well written and interesting review. I guess I could do without the foul language, but that’s just me. If you can’t think of any other way of expressing yourself, then maybe that is all you’re left with. And I’m sure I’m in the minority in being offended by (especially unnecessary) foul language anyway, so I’ll shut up now.

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