iTunes Issued Me a Refund

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I was minding my own business today. Then my Motorola Q starts going off that I have an e-mail. So I go check it out and find this in my Inbox.

Dear Tristan,

A few months ago, you downloaded the single “You Know My Name” by Chris Cornell. Unfortunately, you were charged $1.49 rather than $0.99 for the song.

Please accept my sincere apologies for this mistake. You are a valued customer and I’m very sorry for any inconvenience this might have caused you.

As a gesture of apology, I have issued three free song credits to your account. The next time you buy individual songs, your song credits will be used as payment until they all have been used.

To see the credits, refresh your account information by signing out and back in to the iTunes Store. The sign in/sign out features are located under the Store menu of the iTunes application.

Your song credits should appear next to your account name. If you have any further questions or require additional assistance, please contact our customer service team by replying to this email.

Sincerely,

Jonathan Fretheim
Customer Experience Analyst

I hadn’t noticed this charge that was higher on my account so I went and searched through my iTunes Recipts and saw that it was an issue. So my props to Apple and iTunes for actually I have never heard of iTunes giving you a refund on anything. Just thought I would share that iTunes yet again proves they are awesome.

No Comments

  1. leslie
    // Reply

    you and your run-ons and fragments. they make me want to stab myself with a chork.

  2. leslie
    // Reply

    you and your run-ons and fragments. they make me want to stab myself with a chork.


  3. // Reply

    “Please accept my sincere apologies for this mistake.”

    haha If someone has checks bouncing because of 50 cents they’ve got bigger problems than just itunes ripping them off.


  4. // Reply

    “Please accept my sincere apologies for this mistake.”

    haha If someone has checks bouncing because of 50 cents they’ve got bigger problems than just itunes ripping them off.

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