Month: July 2008

Sprint PCS Chat Customer Service Experience

Update: I have disabled comments for this post due to all these people coming here and leaving comments. I had a bad experience with Sprint PCS customer service via their chat interface.
Ugh my Sprint Phone has been driving me up the wall and the customer service experience has been even worse. I usually resort to the chat method since it seems to be faster then waiting for 30-60 minutes in their hold queue dealing with everyone else that is frustrated with them.

I have the Sprint Motorola Q. It has been a decent phone up until recently. About a week ago the phone has been in “Roaming Service” and it is rather annoying with my phone in roam. So I jumped on a Sprint Chat Session and these were the results.

1:57:13 PM        System      System
Connected to sprint-ap1.cnxchat.com
1:57:13 PM        System      System
Session ID: 2859609
1:57:19 PM        System      System
Please hold and the next available agent will be with you shortly.
1:57:34 PM        System      System
Arthur has joined this session!
1:57:34 PM        System      System
Connected with Arthur
1:57:34 PM        Agent      Arthur
Thank you for contacting Sprint. My name is Arthur. How may I assist you today?
1:57:49 PM        Customer      Tristan Pipo
Hey Arthur! I have an issue with my phone.
1:58:04 PM        Agent      Arthur
what is the issue.
1:58:23 PM        Customer      Tristan Pipo
I would say about a week ago my phone went into Roaming. I look at the screen and it says “Roaming Service”
1:58:46 PM        Customer      Tristan Pipo
It can still make calls and so forth but I can’t surf the internet or check my e-mail.
1:59:02 PM        Agent      Arthur
One moment please.
1:59:25 PM        Customer      Tristan Pipo
I tried to dial the *2 to call Sprint and I keep getting sent to a message that says “Welcome to Verizon Wireless, That is not an available number” or something like that
1:59:58 PM        Customer      Tristan Pipo
I tried going into Settings > Phone Settings > Network and it’s set to “Sprint Only”
2:00:25 PM        Customer      Tristan Pipo
I have tried to reboot the phone multiple times.
2:00:43 PM        Customer      Tristan Pipo
Take the battery out for a while and put it back in and power it back on. Still no issue.
2:00:44 PM        Agent      Arthur
allow me to get some technical support for you.
2:01:02 PM        Customer      Tristan Pipo
I have tried to update the software on the phone via the Motorola Updater and that didn’t appear to fix the issue.
2:01:50 PM        Customer      Tristan Pipo
I have no issues leaving it in “Roaming Service”
2:02:48 PM        Customer      Tristan Pipo
I just don’t want to get flagged for data access in roaming or phone roaming even though I get free Roaming
2:05:39 PM        Agent      Arthur
Do not fret you will not be charged for that.
2:06:40 PM        Customer      Tristan Pipo
That’s good
2:07:10 PM        Customer      Tristan Pipo
Well I guess I could just leave it in Roam then
2:07:10 PM        Agent      Arthur
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
2:07:38 PM        Customer      Tristan Pipo
Why did you just send a bunch of spam onto the screen?
2:08:16 PM        Agent      Arthur
the towers are being worked on
2:08:43 PM        Customer      Tristan Pipo
You sent a bunch of spam to the screen because towers are being worked on?
2:09:26 PM        Agent      Arthur
We did not send it
2:09:35 PM        Agent      Arthur
It is being de scrambled.
2:10:08 PM        Customer      Tristan Pipo
We being “Sprint” did not send the flood of text on the screen on a chat help line that they are hosting or paying somebody to host?
2:10:19 PM        Customer      Tristan Pipo
When it appears to be coming from your name on the chat session?
2:10:42 PM        Customer      Tristan Pipo
What’s the Sprint customer # because the *2 isn’t working while it’s in Roam
2:11:17 PM        Agent      Arthur
Sir it is coming through us as an error we are working to fix that .
2:12:26 PM        Customer      Tristan Pipo
So why did you just say you are not sending it when now you are saying that it is your fault and you are working on fixing that?
2:13:07 PM        Agent      Arthur
Whether it is our fault or not we are claiming responsibility to rectify the situation for you.
2:13:12 PM        Agent      Arthur
So we are claiming it.
2:13:31 PM        Customer      Tristan Pipo
Okay then.
2:13:50 PM        Agent      Arthur
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
2:13:55 PM        Customer      Tristan Pipo
So work is being done on the towers in my area and that is why my phone has been in Roaming Mode for a week?
2:14:07 PM        Agent      Arthur
Yes sir
2:14:52 PM        Agent      Arthur
It sometimes gets to be a problem it is not always that all goes well sometimes we have issues .
2:16:29 PM        Customer      Tristan Pipo
Then why is it the gentelmen in the cubicle right next to me has a Sprint Phone a Sprint Katana or whatever has perfect service and has never had this issue and mine had perfect service up until last Tuesday?
2:18:53 PM        Agent      Arthur
It just happens sometimes we are working things out.
2:19:23 PM        Customer      Tristan Pipo
What is the customer service number since *2 does not work while in roaming
2:20:48 PM        Agent      Arthur
*2 for customer service.
2:21:07 PM        Customer      Tristan Pipo
I have said twice now *2 does not work while in roaming.
2:21:24 PM        Customer      Tristan Pipo
What is the 800 or 888 or 877 number to get in touch with Sprint Customer Service.
2:22:28 PM        Agent      Arthur
888-211-4727
2:23:04 PM        Customer      Tristan Pipo
Why couldn’t you have given that to me when I asked the first or second time?
2:23:28 PM        Agent      Arthur
i apologize here it is.
2:25:48 PM        Customer      Tristan Pipo
Ok
2:25:56 PM        Agent      Arthur
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
2:26:01 PM        System      System
Arthur has left this session!
2:26:02 PM        System      System
The session has ended!
Type your comments in the box below and click send.
Send
You are on a secure connection with a Sprint Chat Agent
Copy     Print     Exit
The session has ended!
Session ID: 2859609
Question40
Pick one of the following options:
OK     Cancel

iPhone

Just got the wordpress app for my iPhone thought I would try to write a blog post. This seems better for short form but it works. Hope life is treating everyone well miss hearing from everyone. Trying to update twitted more and keep contact by emailing people now that I am a proper mobile device. Keep in touch.

The Playstation 3

Well I guess the time had to come soon enough. I now own the Wii, XBOX 360 and Playstation 3. I first made my jump back into consoles back when the Wii was released. I waited from 9pm until 7am in front of a Target in Silverdale that cold November day. Everyone said they would stop by with food and coffee and not a person took the time to show up. Not that I am still bitter or anything about that. But the Wii sits there most days not being used. More of a toy that people always ask about and want to play when they come visit.

The Wii Games that I have currently.

  • Wii Sports

  • Legend of Zelda : Twlight Princess

  • WarioWare

  • Super Smash Brothers Brawl

  • Super Mario Galaxy

  • Mario Kart Wii

  • Wii Fit

WiiFit isn’t mine it’s Raleighs but all the same she enjoys it. It’s rather gimicky but no real fun games to play and the lack of online play that is actually useful or fun is perhaps my number one gripe with the console. It seems to be a good lure for women. They actually enjoy the system. So I guess I keep it around for that reason. When Raleigh had a Rock Band party a few months ago they seemed to enjoy the Wii more then Rock Band.

Then I picked up the XBOX 360 Elite in May of 2007. This has been the greatest console I have ever owned to date. They rape you on accessories for the console. I had to pickup an extra controller $60 and the Wireless Adapter $90. I also picked up the ill fated HD DVD Drive addon. Now while HD DVD looks beautiful and I thought it would be the winning format I sadly failed in that arena. I have that white drive mocking me every single fucking day. “You spent $200 on me” I look to the right in the DVD case and see The Matrix Trilogy another $100 HD DVD Mockery. Planet Earth HD DVD$70 mockery. Heroes Season 1 HD DVD another $80 mockery. I picked up the Ocean’s 11,12,13 gift set on HD DVD from Amazon for $27 which I thought was a steal at the time. So I have a small but respectable HD DVD collection. I feel like I am the kid on the block that had the Dreamcast. Awesome at the time but quick to die and easily forgotten. I love my XBOX 360 even when I had to send it in for repairs when it quit reading discs all together. Had to pay $100 to renew my warranty for a year and to get it repaired which took 3 weeks.

During this three week social experiment I was going a bit nutty. My thumbs were not getting used as often as I would have liked. Raleigh was going crazy with me not having my video game fix. So after a week or two of not having the XBOX I just break down and buy the Playstation 3. I picked up the Metal Gear Solid pack.

80GB Playstation 3 + Metal Gear Solid 4 + Rumble Controller for $499.

What I was intending to do was pickup the 40GB PS3 for $399 and MGS4 for $60 and the new Rumble Controller for $55 but in the end the bundle was the better deal. The cool thing is that it also plays Blu-Ray discs. Which is generally all around awesome so I can keep up with the next generation format. Most people are thinking “Whatever” in fact I think that is all that Raleigh thinks about my toys. I think that whatever keeps me busy and not bothering her she is happy.

I guess I really have nothing to say. I own all of the current generation gaming platforms.

  • Nintendo DS

  • Sony PSP

  • Nintendo Wii

  • XBOX 360

  • Playstation 3

I have a hard time finding a reason to say “I’m bored” other then I ordered Batman Begins on Blu Ray from Amazon and it’s taking longer then expected to arrive. I hope all is well with everyone else.

My next blog post will probably be about how Sprint is annoying me. It’s currently in the works. This post is kinda like Seinfeld. Nothing was said. A few gripes and we are now more enchriched upon reading this.